Saddle Trial Policy
Corsia Equestrian Saddle Trial Policy
Used saddles purchased through Corsia Equestrian come with a 7-day trial policy
automatically included so you can ensure the correct fit for you and your horse before you
make a final decision.
At the time of your order, you will be charged for the saddle plus shipping/insurance. The
purchase price of the saddle is refundable if you need to make a return. See the trial policy
terms below for details. Only the shipping/insurance is non-refundable.
A written copy of the trial terms will be included with your saddle order.
A copy of the standard trial policy terms for domestic trials may be viewed below. Some key
Length of trial is seven (7) days. These days are calculated as the date of delivery plus
six additional calendar days.
• Deadline for initiating saddle return shipping is no later than three (2) additional business
days after trial period ends.
• Saddle needs to be returned in same condition for full refund of saddle purchase price.
• Acceptable return shipping methods are UPS, FedEx, or USPS Priority.
• Shipping/insurance is not refundable.
• Saddles are sold as-is. The trial period serves as your opportunity to inspect and test
ride the saddle. You are welcome to have your trainer and/or saddler inspect the saddle.
912 Broadhollow Road.
Farmingdale, NY 11735
TRIAL PERIOD INSTRUCTIONS AND TERMS
We hope that the item you have selected will work nicely for you and your horse. If not, we
can arrange for a return. Below are the details. Please read carefully, as good
communication, timely notice, and timely return shipping are among the necessary
components of getting a refund if the item does not work for you. We have provided these
terms in great detail for your reference so that there is no confusion on how to get your
refund in case you need to make a return. It has been our experience that providing detailed
instructions helps to expedite the refund process in the event that you do need to make a
Thank you. We greatly appreciate your business.
1. Length of trial: The trial period is seven days. Trial days are calculated as the date of
delivery plus six additional calendar days. (For example, if you receive the item on
Monday, your trial period would be Monday through Sunday.
2. In case of shipping damage: If you believe the item has been damaged in shipping,
please contact us immediately upon receipt of the item, before trying the item.
3. Please notify us of your final decision: Please let us know whether you have decided to
keep or return the item no later than the end of the last trial day, either by email or
phone. If we have not heard from you by the end of the last day of the trial, the sale will
be considered final.
4. Deadline for return: For your convenience, we allow two extra business days beyond the
trial period to actually initiate return shipment.
5. Item needs to be returned in same condition: Please be extra careful with the item during
the test ride so that you can return it in the same condition as it was shipped to you.
Damage to the item during the trial period will reduce the amount of your refund. Please
be mindful of losing billet covers, leaving the item within chewing range of horses, of
riding in bad weather that may lead to rain spots, etc. (Please be aware that even if
someone else or someone else’s horse/dog/etc causes damage to the item, you will still
be responsible with respect to the refund, as the item is considered your responsibility
while in your care.) Deductions are extremely rare, but please just be extra careful while
the item is in your possession. Most items will not be harmed by a test ride itself, rather
it’s the handling around the barn area that has the most potential for damage, so please
just use extra caution.
6. Procedure for item return:
a. Notify us: First, please email or call by the end of your trial period to let us know that
you are planning to return the item.
b. Shipping Deadline: Next, initiate shipment of the item (to the address at the top of this
form) within two additional business days following the end of the trial period.
c. Shipping methods: We accept shipments by UPS, Fed Ex Ground, USPS Priority
d. A note about return shipping boxes and packing materials: Please note that different
carriers have different requirements for appropriate box size and packaging in the
event of an insurance claim. While our boxes meet requirements for our own
insurance requirements, when you choose a carrier, their requirements may be
different. When in doubt, call and ask the carrier. We will not be held responsible if
you choose to use the same box/packaging for return shipping but you choose a
carrier that later denies an insurance claim because they had different packaging
e. Return Packing Tips: When you pack the saddle for its return shipment, it may be
helpful to bear in mind the following suggestions:
i. We recommend positioning the saddle pommel-down in the box.
ii. Please make sure there is bubble wrap or foam in box to protect the saddle.
iii. DO NOT ADD STYRAFOAM PEANUTS. These can wedge into the crevices of the
saddle where they can be very difficult to remove. WE ASSESS A $5 REMOVAL
FEE FOR ANY SHIPMENTS WHERE STYRAFOAM PEANUTS HAVE BEEN
ADDED. Please be aware that if you ship via UPS Store or other ship-it place,
they may use the peanuts without your knowledge
f. Get a tracking number for the package: Please get a tracking number for the package
when you ship and notify is with number. The tracking number is helpful for both
parties to know when the package is expected to arrive. It also protects you by
verifying if and when we have received the item on our end.
g. Insure the package for the purchase price. Corsia Equestrian will not be held
responsible for loss or damage on return shipping. Do hold on to the insurance
paperwork in case there is a problem with the package being lost or damaged. Buyer
is responsible for filing insurance claims. Any such claims are between buyer and the
shipping carrier of their choice. (In other words, any refund for damage amounts from
return shipping must be pursued from the carrier, not from us.) It is the buyer’s
responsibility to get the saddle back to us in the same condition it was sent, so in the
event of loss or damage on return transit, Corsia Equestrian will make a deduction
against the refund for the damage/loss, and it will be the responsibility of the buyer to
seek compensation through their carrier. Corsia Equestrian will cooperate with
shipping claims in terms of providing photos or allowing carrier to send an adjuster to
view box and packing materials. If the package is lost/damaged, and the buyer did not
insure it or loses the proof of insurance necessary for buyer to file a claim with the
shipping company, the buyer will still be responsible for the loss/damage of the item.
Please protect yourself by getting insurance. Please note that while the decision of
whether to honor an insurance claim is at the discretion of the carrier, it is not
automatic. (In other words, be prepared for the fact that a carrier might still refuse to
honor a claim even if the saddle is insured.) If carrier denies a shipping damage or
loss claim made by buyer, Corsia Equestrian will not be held responsible. The buyer
will still be responsible if the carrier denies an insurance claim. We are not
responsible for any claims not covered by insurance, for example, failure of buyer to
wrap the saddle in protective packing. To summarize, the buyer is responsible for the
saddle at all times until it is safely delivered back to us as a return.
a. Once we have received the item back, we will notify you that we have received it.
b. Shipping/insurance charges are not refundable, so please note that your refund will
be less the cost of shipping/insuring the item to you. The buyer is responsible for
shipping/insurance costs both directions.
c. Unless we are closed for vacation days (in which case we will notify you), we will be
able to initiate your refund within 48 hours of receiving an item back in the same
condition. (If an authorized agent signs for a package, for example those that arrive
after hours, we may not actually receive the package until the following day, so please
note that the date we actually receive a package may be a day later than the
signature date shown by your tracking method in some cases. We will notify you to let
you know that your refund has been issued. In the event there is any problem, we will
notify you immediately.
i. If the item is not in the same condition as shipped, a deduction will be made based
on our estimate of the value change in the item based on the damage. (Deductions
are very rare, but just need to be clear about what would happen if a buyer did let a
horse chew on an item or otherwise cause damage to an item.) We have a full set
of photos of each item, as a reference point for the condition of the item before
ii. In the case of receiving an item back that has been damaged during the trial
period, we will need one additional business day to research the appropriate
deduction/decrease in market value due to the damage, so expect your refund to
be delayed one day.
8. All Items are sold as-is: All items are sold "as is." Used items are not guaranteed to
be free of wear or damage. Corsia Equestrian is not a manufacturer, and therefore
cannot offer a guarantee on items. We expressly disclaim any and all warranties,
express or implied, including without limitation, warranties or merchantability, or
fitness for a particular purpose. The trial period serves as your inspection period.
You are welcome to have your trainer and/or saddler inspect the item during your
trial (in fact we encourage you to do so). However, in fairness to the sellers we
represent (as most of our inventory is sold on consignment for other people), we
cannot accept refund or returns after the final sale has been made. Again, all items
are sold as-is. No exceptions.
9. Care of your Item: You are welcome to condition the item during your trial. Please note
that to preserve the life of your high-end saddle, most manufacturers recommend that
you do NOT RIDE IN JEANS. Most of the high-end saddle manufacturers use soft
calfskin leather on the seat, and riding in jeans will damage the calfskin leather over
time. If you purchase a full calfskin saddle, please note that you must use calfskin
stirrup leathers to protect the flaps.